Returns & Exchanges
At Au Vodka, we strive for excellence in every bottle; however, if you are not entirely satisfied with your purchase, you may return unopened items within 14 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a unique Return Authorization code.
Secure Packaging
Ensure the gold bottle remains sealed and is safely packed in its original luxury packaging to prevent damage during transit.
Ship the Product
Affix the provided return label and drop your package off at any authorized courier location, ensuring you keep your proof of postage.
Refund Processing
Once our distillery team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing